Gaya APA

Scott, D, M. (2016). The new rules of sales and service: How to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business (1). Canada: John Wiley & Sons.

Gaya MLA

Scott, David, Meerman. "The new rules of sales and service: How to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business". 1 Canada: John Wiley & Sons, 2016. Text.