Gaya APA
Tjiptono, F.
(2017).
Service management : mewujudkan layanan prima ed.3
(
3)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service management : mewujudkan layanan prima ed.3".
3
Yogyakarta:
ANDI,
2017.
Text.