Gaya APA
Tjiptono, F., Chandra, G. (2019).
Service, quality & customer staisfaction Ed. 5 (5).
Yogyakarta:
Penerbit ANDI.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, quality & customer staisfaction Ed. 5".
5
Yogyakarta:
Penerbit ANDI,
2019.
Text.