Gaya APA
Tjiptono, F., Diana, A.
(2003).
Total Quality Management Ed. Revisi
(
5)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management Ed. Revisi".
5
Yogyakarta:
ANDI,
2003.
Text.